Frequently Asked Questions
This page answers many of the commonly asked questions about Inndoor. If you can't find the answer you are looking for then please contact inndoor@pavsoft.com.au.
We will do our best to answer any questions within 24 hours. Thank you.
G1. Is there an annual license or subscription fee to be paid after purchasing?
There is no license or subscription fee to be paid once you purchase the software. The software you purchase is a lifetime license. Your purchase will consists of Inndoor Server, one Inndoor User Client and Inndoor User Guide with 12 Months Free Software Upgrades.[Top]
G2. How does the 30 day trial works?
You have the chance to install the Inndoor Property Management software onto your computer and try out if the software meets your requirements. The trial version is a full PMS version. You can set up your hotel configuration and use it without any limitation for 30 days free of charge. Once the trial period expired, all Inndoor menus will be automatically disabled. However all your data remains intact. If you wish to continue using the software please contact us to activate the license.[Top]
How do I purchase Inndoor PMS once I have trial it?
After you have trial the software and is happy to purchase it, please email us for a valid license key that is lifetime and will never expired. We will email you a tax invoice and payment method. Once your payment is accepted you will be emailed a valid license key. Please follow installation instruction on how to activate license. Your existing data will remain intact and you can continue using the system once you activate the license key.[Top]
Can I use the data that I have entered during the trial period?
Yes, all the data and configuration setup that were entered in your system remain intact. You will be able to continue using them as per normal after a valid software license registered for your site is activated.[Top]
What support is offered?
Support is available online at our FAQ website or via email.
If you have any questions be sure to check out Frequently Asked Questions or email us at
Email: inndoor@pavsoft.com.au
We do our best to answer the messages promptly including for those using the trial version. Typically we reply within 24 hours. This service is free.
To best help you when emailing please mention the version number (you can see this from Help/About in the main menu). If you're getting an error, then please include the exact error message so we can look it up.
We offer modem support to all our customers for all our products.[Top]
After 1 year of free updates, do I paid for new version when it becomes available?
Your purchase comes with 1 year of free updates, after which you can have the option to purchase new update if you need to and this will give you another year of free updates.[Top]
Is there a user guide?
Yes, the user guide is supplied as a PDF file. Go to PDF Manuals to download the user guide.[Top]
I want to have multiple copies of the software running in different machines.?
Your purchase will consist of one Inndoor Server program and one User Client program. To run multiple copies of the software in different machines, you just need to purchase each copy of the User Client program for each machine. See the Pricing page for cost of each User Client. You only need to run one copy of the Inndoor Server program.
On purchase of X number of User Clients, we will provide you with a license key that registered X number of User Clients. The Help/About menu in the User Client program will show you how many User Clients have been licensed to you.[Top]
How do I find out when my one year free updates expired?
The Help/About menu in the User Client program will display the Support Expiry Date.[Top]
How to asked for extra features to be added into the system?
We welcome any suggestion users may have with regards to the software and will incorporate them into the software if deem suitable. We will inform you of the program update as soon as it is released. For specific customised feature request, please contact us.[Top]
How do I install and run the program in window XP or window 7?
To install and run Window version of Inndoor PMS please look at the Installation Guide for Inndoor PMS on Window. Follow the instruction on how to install the server and client on your window PC.[Top]
How do I install and run the program in linux?
We do not offer Linux version of Inndoor PMS for sale over the internet. Yes, Inndoor PMS do run on Linux OS but we do not offer this over the internet for client to install the software themselves. To purchase the Linux version please contact support for further information.[Top]
What basic configuration setup is required to start using the PMS?
The Inndoor PMS software will come with a sample setup of 8 rooms configuration with sample room category, rate plan ,season, GL account, tax and etc to allow you to start using the system immediately. Of course you can play around with the setup and configure to your requirements.[Top]
How do I set the program for multi user on different machines?
Inndoor PMS can run in a multi user environment. Your purchase will consist of one Inndoor Server program and one User Client program. To run multiple copies of the software in different machines, you only need to purchase each copy of the User Client program for each machine.
Make sure the windows networking is working. Have a computer dedicated as a server. Install the Inndoor server and user client on this machine. Make sure that the firewall is setup to allow for remote access from client computers.
Install each licensed User Client on other machine. [Top]
Can I have a number of different room rates depending on seasons and special days?
Yes, you can. Our rate plan and season management is comprehensive and flexible enough for any type of hotel requirements. Please see the user guide on how to set up the rate plans.[Top]
I am selling some other products for guests, can the pricing of these products be automated and billed into the guest folio?
Yes you can. You can set up the product using Setup/Transaction Code menu. Using example of min-bar bottled drinks available for consumption inside the fridge of each room with a standard price of $3.00 ex tax charge for each item.
Set this up as Transaction Code "BAR", Transaction Type Debit and the Unit Cost of $3.00 and if there is a tax component on it , apply the Tax Code.
Therefore when posting transaction for guest folio, post the transaction with the code "BAR". If the guest has consumed 3 bottles, then enter 3 quantity. The unit cost is already setup. The system will automatically calculate the cost of 3 bottles when posting this transaction into the guest folio.[Top]
How do I use our Hotel logo and header information on the invoice and confirmation letters?
A sample logo is setup in the new installation. You can replace that with your own logo. Go to Setup/Hotel Parameters. Here is where you can replace the sample hotel detail with your hotel detail for use in invoice and confirmation letters.[Top]
How can I use the guest data to create a mailing list.
You can use the export button in the Guest List menu. The export function will export the guest data as standard CSV file accessible by programs such as Microsoft Word, Excel etc. You can filter out the type of guest to be exported by using the Search Criteria field when listing the guests. For example you may want to have a mailing list of all guests from Victoria state. Therefore enter Victoria in the State field of the Search Criteria panel and press the Search button. A list of all guests in your database that lived in Victoria will be displayed. You can now export this list into a CSV file.[Top]
Can I double book a room?
Yes, you can double book a room. When the second booking is made for a specified room, the system will give a Booking Warning about overlapping guests booking on this room. You can ignore the warning and make the second booking or cancel it and book another room.[Top]
My confirmation letter does not seem to work?
All report, letter and invoices are generated as PDF files. You will need to have adobe acrobat reader installed in your machine. If the adobe acrobat reader does not automatically launch the report, you will need to inform your system to always open PDF file with acrobat reader. To do this:
- Locate the PDF file generated by Inndoor. They are stored as PDF files with the name e.g rpt_00 at location c:\Documents and Settings\your user directory\ for Window XP system and c:\Users\your user directory\ for Window 7 system.
- Right hand click on one of the PDF file, choose to open this type of file with Adope Reader and tick the check box "Always use the selected program to open this kind of file".
If you have all adobe acrobat reader set up but the system still did not generate any confirmation letter, please check the booking Confirm State field. If it is set to "Immediate", then when you Commit the booking the confirmation letter will be generated. If it is set to "Batch", then it will be not be generated now but next time when you edit this booking. If it is set to "Completed" or "Not Required" then it will not be generated.
You can always reprint the confirmation letter by changing the Confirm State to "Immediate" when editing the booking.[Top]
Is there a limit to the number of rooms the database will hold?
No there is no limit to the number of rooms that you can defined. Of course the speed of your PC will have an impact on the speed of the database retrieval performance.[Top]
We would like to delete the trial test data and start again?
You can manually delete the data using the [Delete] button in relevant form to delete the records that you have entered. However if you have too much data to manually delete, then the easiest option is to start all over again by deleting the database file.
To do this, you must stop the User Client program and the Server program. Then delete the Database File name c:\opt\inndoor\db\inndoor.h2 . You can now start up the Inndoor Server and User Client programs. This will bring the system up to the start as if you have just install it.[Top]
How do I get a copy of the latest version?
You can check out the latest version of the software in our website at Software Updates. You can updates your software for free within one year of your purchase. After the year period you would need to purchase an upgrade version to continue receiving updates for another year.[Top]
Is there a backup procedure?
The Inndoor Database File is located as c:\opt\inndoor\db\inndoor.h2
You should be able to backup this file by copying inndoor.h2 to any location you want e.g to an external USB drive. You can also use Windows Backup which is the Window in-built backup system to schedule automatic backup of the database.[Top]
How do I restore the database from a backup?
To restore the Database File from a backup, you must first shut down the Inndoor Server and User Client program.
Log out of Inndoor User Client to close the user client program. Then shutdown the server program by using the Inndoor Server Manager and pressing the [Stop] button to stop the server services.
You will then need to copy the Database File from your backup into the database folder which is located at c:\opt\inndoor. You must rename the backup file back to inndoor.h2 for the Inndoor to a recognise the file.
You can now start up the Inndoor Server program and the User Client program to start running the application.[Top]
Inndoor KLSGeneral Sales QuestionsInstalling Inndoor KLS involves project management of electrical and hardwares installation to doors and lifts in the structural building depending on your hotel requirements. Please contact our dealers or Pavsoft support with regards to your hotel requirements. Support email: inndoor@pavsoft.com.au Dealer email: sales@cdsw.com.au |